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LabStats Update Coming Next Week
Posted by ShaNeil Harada on 28 April 2016 01:49 PM

We're pleased to announce that an update for the Cloud-Based version of the new LabStats will be deployed on Thursday, May 5th. An update for the On-Premises version will be available one week later, on Thursday, May 12th.

With this update, schedules will now allow you to identify whether each time block is “open” or “closed.” In the future, we’ll be making the new open/closed flag available in reports to help narrow results. We've also added a tool for managing ignored MAC addresses within the Web Manager, which helps eliminate potential problems caused by virtual MAC addresses.

The integration with Active Directory has been improved and some past issues should be resolved. If you're currently using Active Directory integration, please reach out to our Support team as you may need to adjust your settings.

Click here to view our full release notes and find out what else has changed.

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Support Center Changes
Posted by ShaNeil Harada on 01 April 2016 09:22 AM

LabStats is now using a new support/helpdesk solution. You'll no longer see the "Submit a Ticket" option in our Support Center, however, you can still submit a ticket by sending an email to, or by calling us at 877-299-6241. We've also introduced a new live chat solution throughout our website that you can access by navigating to and clicking on the "Chat with us!" tab. Please don't hesitate to reach out if you have any questions. We look forward to assisting you.


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