Zero-usage is not the computer with the least logins, but the one with zero logins. If a computer has zero logins, it could mean that it requires maintenance, that students can’t find it, or that students don’t want to use it. To find zero-usage computers, you’ll need both LabStats and…
Once you have LabFind configured and customized for your school, you’re ready to begin offering the app to students. We’ve put together the following resources to help you spread the word about LabFind. Download the LabFind Awareness Kit for slide decks, email templates and other resources that will help you…
Each Tags page has an option to Import Tags. This allows the upload of an XLSX spreadsheet containing a list of Stations, Users or Applications and their associated tags. To import tags properly, create an XLSX spreadsheet with matching items (User, Hostname, or Application) listed in the first column (Column…
LabStats is committed to providing all of its customers advanced data protection and security by following the regulations in the GDPR and by entities within and apart from the European Union. Our methods for collecting and processing data have been designed to protect the individual’s identity and thus, their human…
You can change your password at any time from within LabStats. If you have forgotten your password, please follow the Forgot Password? link on the portal login page. In LabStats, navigate to your name (top–right corner). Click Change Password. Enter your Current Password and a new one. Click Submit.
This error is in reference to a database issue. Please contact support to resolve. The LabStats support team is willing to help you with setting up, learning more about, and getting the most out of LabStats. Support office hours are Monday – Friday 8:00 AM – 5:00 PM MST. Phone:…
Email Spam Folder and Firewall Settings Check your spam filter. The email will be titled “Confirm your account” and it will be from LabFind (labfind@labstats.com). Your firewall settings might automatically block emails from unknown sources. We recommend whitelisting labfind@labstats.com so it is not blocked by your organization spam filter.
Make sure that schedules are assigned to groups. Even if you have enabled a group, groups without assigned schedules will not display in LabFind. This is important even if your lab is open for twenty-four hours. Just set up a schedule from 12:00 AM – 11:59 PM so the lab…
Joining an Existing LabFind Group If a separate group within your organization is already using LabFind (and using the same web domain), you will see some different options while enabling LabFind. You will have the opportunity to join their group in LabFind so that your students have an improved experience…
Improve your students’ experience with the help of LabFind, a mobile app that empowers students to find available resources on campus. Students can use LabFind to get directions to available computers in real-time, find specialized software and discover additional resources like printers and study space. This iOS and Android app…