Labstats Support
  • No Results for Report with New Tags or Groups

    LabStats uses a secondary data warehouse for reporting. Because the data warehouse is updated nightly at midnight, usage activity from today won’t be available for reports until the next day. This is also true for changes to groups, tags, etc. For real-time activity from today, please see the Dashboard, Login…

  • Remote Access Dashboard for On-Premises Customers

    With the release of the new API for on-premises customers, you can now utilize the Remote Computer Access Dashboard with information from your on-premises server. Please note that the dashboard will be hosted by LabStats. If you want to host the page within your own network, you can use the…

  • How to Set Up Demand-Based Lab Staffing

    Key Benefit: Optimize staff scheduling and labor costs based on lab usage.. Understanding when your students are using on campus computer labs allows you to cover their support needs without overstaffing. Related: How to Open the Hardware Usage Power BI Template How to identify when students are using labs: Open…

  • Linux

    LabStats Client LabStats supports Windows and Mac connections. LabStats does not support Linux at this time. Check the Quickstart Deployment: and Initial Setup for further details. Reach out to us if you want to discuss more about Linux support. Remote Access Dashboard Connections to Linux computers are not possible. Connections…

  • How to Find Excess Licenses for Specific Software Applications

    Key Benefit: Save money on software negotiations. It’s easy for colleges and universities to overspend on software. Site-wide licenses, departmental requests and recurring contracts can eat away at your IT budget. The best way to save money on software negotiations is to identify actual usage and provide only what your…

  • Computer Lab Reservations

    LabStats does not offer reservations, bookings or appointments for computers. We have found that giving students the ability to reserve a computer creates the opportunity for computers to be reserved and then not used. Reserved computers that are not used interfere with usage reports. Instead, we recommend students find an…

  • Remote Access Dashboard Features

    Students around the world are logging into classes remotely from laptops and home computers, but do they have everything they need to complete their assignments? The LabStats Remote Access Dashboard is a central access interface that displays live computer availability allows students to connect to campus resources remotely Shareable link…

  • How does the Remote Access Dashboard Work?

    The LabStats Remote Computer Access Dashboard starts off by advertising to students which computers are available to connect to (those computers that are powered on, are connected to the internet, and are not in use by a student). It randomizes the computers that it shows to students to try and…

  • How to Set Up Demand-Based Lab Hours

    Key Benefit: Optimize your lab hours based on usage to give students the resources they need while not overspending on open labs when they’re not being used. Understanding when your students are using on campus computer labs allows you to cover their support needs without overstaffing. Related: How to Open…

  • Demo of the Remote Access Dashboard

    The LabStats Remote Access Dashboard is a dashboard that students can use to access campus resources from the comfort and safety of their homes. The dashboard displays a list of available computers and provides an easy and secure way to remotely log into a computer without any special knowledge needed….