If your current on-prem server is running 6.2024.1217.5 or older, please read this before downloading the latest installer:
- Make certain you are running SQL Server 2017 or newer (full version).
- The compatibility of your database must be 140 or higher.
- Prior to updating, make sure to back up your database.
- This update could potentially cause high utilization on your database server.
- This update may take several hours even after the installer shows as complete. If you are unable to log in after 24 hours, please contact support.
- During this time, access may be temporarily unavailable, but rest assured—your data will continue to be collected.
- The AD sync option was unfortunately not compatible with some of the data integrity changes we made and had to be removed with this update.
On-Premises Server Installer 6.2025.0618.9
Before installation, you can view the on-premises system requirements, the installation guide, and our article on SSL Certificates for the API.
