FAQs

How Do I Ensure Clients Are up to Date?

  • See how many stations are running older LabStats versions by navigating to Admin, click Settings, then click Client Update Settings.

Stations running old versions shows the total number of stations running older LabStats versions. Clicking the total will load a list of stations showing which older LabStats version they are currently on.

To ensure clients only update during certain maintenance windows, disable automatic client updates; click Disable Automatic Updates.

What Is the Active Directory Tool?

LabStats has two Active Directory options:

What User Roles Are Available?

  • Global Administrator | Full access to every licensed feature and application administration
    • Full access to all features available in LabStats
    • Can create/edit/delete all maps
  • Global Viewer | Access to view everything, but no changes can be made
    • View all stations and run all reports
    • No ability to change groups or stations
    • Only has access to schedules or holidays
    • Can view all maps
  • Group Administrator | Admin access restricted to assigned groups
    • Dashboard shows assigned groups only
    • In station manager, access to assigned stations, permitted groups, and all unassigned stations
    • Reports can only be run on some or all  assigned groups
    • Only has access to schedules, holidays, or client downloads
    • Can create/edit/delete maps that contain stations in the groups the user has been granted access to
  • Group Viewer | View access restricted to assigned groups
    • In station manager, access to assigned stations within permitted groups, and all unassigned stations
    • Reports can only be run on some or all  assigned groups
    • Only has access to schedules or holidays
    • Can view maps that contain stations in the groups the user has been granted access to

How Do I Deploy LabStats as Part of an Image?

  • When deploying the LabStats client as part of an image, make sure Hostnames are unique is not selected. Navigate to Admin click Settings. Click Client Settings, then click Machine Identifications.  Ensure Hostnames are unique is not selected.
    • Selecting Hostnames are unique will cause multiple machines to cluster under a single station.
    • Our Support Team needs to be contacted to help separate the machines.
  • If VM software (i.e. VirtualBox or VMWare) is included in the image, it is possible that the virtual MAC address for these VMs will be shared across all clients with the same image. This could cause the machines to cluster under a single station.
    • To avoid this, make sure the virtual MAC addresses on the master image are listed in the IgnoredMacAddresses table in the database.

Has There Been a Mac Install Path Change?

  • If file location criteria are used to determine if software needs to be installed, /usr/bin/LabStats* may have previously been checked. Due to changes in El Capitan, this path has been changed in the latest Mac client to /usr/local/bin/.

How Do I Prevent Deep Freeze From Interfering with LabStats?

  • If a logout script forces a reboot with each logout, it may be desirable to redirect the C:\ProgramData\LabStats folder to a ThawSpace using Data Igloo or Mklink.
    • If a reboot does not occur with each logout, it may still be desirable to redirect, but it is not necessary since the new LabStats infers an end-of-record, so full records will not be lost.
    • Learn more about LabStats and Deep Freeze.
Updated on September 26, 2018

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