If your clients are not checking in, follow the instructions for Windows or Mac below.
For Windows:
- Check to make sure that the client is installed.
- Check that the service is running.
- Navigate to Windows Services Manager (“services.msc”).
- Verify the “LabStatsClient” service is running.
- If the service is not started, then start the service.
- If the service is running, restart the service.
- See if the station is checking in.
- Verify the “LabStatsClient” service is set to run with “Automatic (Delayed Start)”. This is the default setting for the service, however, verification will ensure it wasn’t changed.
- Navigate to Windows Services Manager (“services.msc”).
- Verify the Startup Type for “LabStatsClient” is set to “Automatic Delayed Start”
- Double-check that the station is not checking in under a different computer.
- This can be accomplished by searching by mac address in the Station Manager.
- Check to make sure that the station’s mac address is not on the Ignored Mac Address list.
- If the station is still not checking in, contact LabStats Support.
For Mac (MacOS):
- Contact LabStats Support for assistance.