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My clients are not checking in

If your clients are not checking in, follow the instructions for Windows or Mac below.

For Windows:

  1. Check to make sure that the client is installed.
  2. Check that the service is running.
    • Navigate to Windows Services Manager (“services.msc”).
    • Verify the “LabStatsClient” service is running.
  3. If the service is not started, then start the service.
  4. If the service is running, restart the service.
  5. See if the station is checking in.
  6. Verify the “LabStatsClient” service is set to run with “Automatic (Delayed Start)”. This is the default setting for the service, however, verification will ensure it wasn’t changed.
    • Navigate to Windows Services Manager (“services.msc”).
    • Verify the Startup Type for “LabStatsClient” is set to “Automatic Delayed Start”
  7. Double-check that the station is not checking in under a different computer.
    • This can be accomplished by searching by mac address in the Station Manager.
  8. Check to make sure that the station’s mac address is not on the Ignored Mac Address list.
  9. If the station is still not checking in, contact LabStats Support.

For Mac (MacOS):

  1. Contact LabStats Support for assistance.
Updated on September 17, 2020

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