- Check to make sure that the client is installed.
- Check that the service is running.
- Navigate to services.msc
- Look for the LabStats Client service.
- If the service is not started, then start the service.
- If the service is running, restart the service
- See if the station is checking in.
- If starting/restarting the service fixes this, the issue may be due to a change made by Microsoft to the default time allowed for a .net application to startup. In some environments, LabStats cannot start within the new 30-second time frame.
- To fix this you can set the startup type of the LabStats Client service to Automatic (Delayed Start).
- Or, we can send you a file to update your registry entries to change the time limit back to 1 minute (this will affect the time allowed for all .net applications to startup)
- Double check that the station is not checking in under a different computer.
- This can be accomplished by searching by mac address in the Station Manager.
- Check to make sure that the station’s mac address is not on the Ignored Mac Address list.
- If the station is still not checking in, contact LabStats Support.
My clients are not checking in
Updated on September 26, 2018
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