Labstats Support

FAQs

How Do I Ensure Clients Are up to Date?

See how many stations are running older LabStats versions by navigating to Admin, clicking Settings, then clicking Client Update Settings.

The “Stations Running Old Versions” field shows the total number of stations that have out-of-date clients installed. Clicking on the total will load a list of stations showing which older LabStats version they are currently on.

To ensure clients only update during certain maintenance windows, you can disable automatic client updates by clicking Disable Automatic Updates. If you are using Deep Freeze, those LabStats clients will not be able to update automatically regardless of this setting.

What Is the Active Directory Tool?

LabStats has two Active Directory options under Admin > External Systems:

What User Roles Are Available?

  • Global Administrator:Full access to every licensed feature and application administration
    • Full access to all features available in LabStats
    • Can create/edit/delete all maps
    • Hardware Reallocation. Note that Group Administrators cannot perform hardware reallocation even for the groups they have access to.
  • Global Viewer: Access to view everything, but no changes can be made
    • View all stations and run all reports
    • No ability to change groups or stations
    • Only has access to schedules or holidays
    • Can view all maps
  • Group Administrator: Admin access restricted to assigned groups
    • Dashboard shows assigned groups only
    • In station manager, access to assigned stations, permitted groups, and all unassigned stations
    • Reports can only be run on some or all  assigned groups
    • Only has access to schedules, holidays, or client downloads
    • Can create/edit/delete maps that contain stations in the groups the user has been granted access to
    • Great for department heads
  • Group Viewer: View access restricted to assigned groups
    • In station manager, access to assigned stations within permitted groups, and all unassigned stations
    • Reports can only be run on some or all assigned groups
    • Only has access to schedules or holidays
    • Can view maps that contain stations in the groups the user has been granted access to
    • Great for computer lab assistants
Related: LabStats 101: How to Invite Users

How Do I Deploy LabStats as Part of an Image?

  • When deploying the LabStats client as part of an image, make sure Hostnames are unique is not selected. You can do this by navigating to Admin > Settings > Client Settings and looking under the Machine ID section.
    • Enabling Hostnames are unique will potentially cause stations to merge incorrectly when LabStats is deployed as part of an image.
    • If this happens, you will need to contact our Support Team for help separating the machines.
  • If VM software (i.e. VirtualBox or VMWare) is included in the image, it is possible that the virtual MAC address for these VMs will be shared across all clients with the same image. This could cause the machines to cluster under a single station.
    • To avoid this, make sure the virtual MAC addresses on the master image are listed in the IgnoredMacAddresses table in the database.

Has There Been a Mac Install Path Change?

  • If file location criteria are used to determine if software needs to be installed, /usr/bin/LabStats* may have previously been checked. Due to changes in El Capitan, this path has been changed in the latest Mac client to /usr/local/bin/.

How Do I Prevent Deep Freeze From Interfering with LabStats?

  • If a logout script forces a reboot with each logout, it may be desirable to redirect the C:ProgramDataLabStats folder to a ThawSpace using Data Igloo or Mklink.
    • If a reboot does not occur with each logout, it may still be desirable to redirect, but it is not necessary since the new LabStats infers an end-of-record, so full records will not be lost.
    • Learn more about LabStats and Deep Freeze.

Have questions? Contact support@labstats.com.

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