FAQs

How Do I Ensure Clients Are up to Date?

See how many computers are running older LabStats versions by navigating to Admin, clicking Settings, then clicking Client Update Settings.

The “Computers Running Old Versions” field shows the total number of computers that have out-of-date clients installed. Clicking on the total will load a list of computers showing which older LabStats version they are currently on.

To ensure clients only update during certain maintenance windows, you can disable automatic client updates by clicking Disable Automatic Updates. If you are using Deep Freeze, those LabStats clients will not be able to update automatically regardless of this setting.

What User Roles Are Available?

• Global Administrator: Full access to every licensed feature and application administration
  • Full access to all features available in LabStats
  • Can create/edit/delete all maps
  • Hardware Refresh actions
• Global Viewer: Access to view everything, but no changes can be made
  • View all computers and run all reports
  • No ability to change groups or computers
  • Can view all schedules
  • Can view all maps
• Group Administrator: Admin access restricted to assigned groups
  • Dashboard shows assigned groups only
  • In computer manager, access to assigned computers, permitted groups, and all unassigned computers
  • Reports can only be run on some or all assigned groups
  • Has access to schedules, client downloads, and hardware refresh options for computers within their assigned groups
  • Can create/edit/delete maps that contain computers in the groups the user has been granted access to
  • Great for department heads
• Group Viewer: View access restricted to assigned groups
  • In computer manager, access to assigned computer within permitted groups, and all unassigned computers
  • Reports can only be run on assigned groups
  • Can only view schedules
  • Can view maps that contain computers in the groups the user has been granted access to
  • Great for computer lab assistants

Related: LabStats 101: How to Invite Users

Does LabStats support SSO or MFA?

• LabStats supports SSO through Microsoft Azure (Entra ID). Here is a link to documentation for setting up SSO
• LabStats currently does not have a direct MFA integration but if you do set up SSO, you can utilize conditional access policies as long as those are targeting “All cloud apps” instead of specific apps only.

How Do I Prevent Deep Freeze From Interfering with LabStats?

• If a logout script forces a reboot with each logout, it may be desirable to redirect the C:\ProgramData\LabStats folder to a ThawSpace using Data Igloo or Mklink.
  • If a reboot does not occur with each logout, it may still be desirable to redirect, but it is not necessary since LabStats infers an end-of-record, so full records will not be lost.
  • Learn more about LabStats and Deep Freeze.

Have questions? Contact support@labstats.com.