Labstats Support

Product updates

Hardware Refresh Enhancements

  • Ensures data accuracy and maintain your LabStats data in significantly less time
  • Use the most common search and filter tools in LabStats
  • Single or bulk actions in 3 clicks
  • Restructure computer histories as needed

Also Included in the Release

  • UUID tracking
  • TrackByHostname (for additional information, navigate to TrackByHostname on the Product Updates page)
  • Improved macOS sleep sessions tracking
  • Bug fixes and security enhancements

Notes

  • AD Sync functionality is no longer available with these updates
  • Server Version: 6.2025.0618.9 Download

For more information on the new hardware refresh process, watch the how-to video on our LabStats Academy page.

We are excited to announce that LabStats now supports ChromeOS!

You can now track Chromebook and Chromebox usage – just like you do with Windows and macOS devices today.

This means you can:

  • Monitor usage activity on ChromeOS devices
  • See how & where ChromeOS devices are being used
  • Track usage trends across all operating systems in one place

Use your data to:

  • Focus on complete visibility across all platforms (Windows, Mac, and ChromeOS) to unify IT oversight and usage
  • Lean into efficiency by controlling costs, utilize and allocate IT assets as effectively as possible, and maximize accessibility
  • Extend your current Windows and Mac infrastructure monitoring to leverage Chromebooks as thin clientsReduce application sprawl and unused device costs, including ChomeOS devices without switching tools

It’s everything you already value about LabStats – extended to ChromeOS.

Current customers automatically have access to 20 FREE ChromeOS licenses through the end of established contract terms. Set it up in minutes with our lightweight Chrome extension and start making smarter decisions with full-fleet-visibility.

Schedule some time with us, or contact us at support@labstats.com to deploy and try them out!

Enhanced Tracking

The new ‘TrackByHostname’ feature allows for more precise identification of computers in virtual desktop environments, often referred to as desktop-as-a-service (DaaS) or Virtual Desktop Infrastructure (VDI).

Ideal for Dynamic and Instant Clone Environments

Effectively track cloud-hosted virtual desktops in dynamic pools and instant clone setups using their unique hostnames.

Simplified Tracking in Complex Setups

Easily identify and manage different types of devices in intricate IT environments.

Tracking for Mixed Physical and Virtual Environments

The new LabStats default algorithm tracks computers using their UUID and serial numbers, which is not always ideal for cloud based virtual machines/desktops. The new ‘TrackByHostname’ feature enables hostname tracking on virtual computers not compatible with the default tracking methodology.
LabStats In-Portal Screenshot

In-Portal Option Description

Path: Admin → Client Installation → Mass Deploy → TRACKBYHOSTNAME

In-Portal Description: This configures the client to be tracked only using its hostname value. This is primarily intended for tracking on cloud hosted VDI, such as VMware Horizon with dynamic pools and Instant Clones.

Hardware Refresh – Key Benefits

  • Ensure data accuracy and maintain your LabStats data in significantly less time
  • Use the most common search and filter tools in LabStats
  • Single or bulk actions in 3 clicks
  • Restructure computer histories as needed
  • Organize your hardware to match your reality

Visit LabStats Academy and watch the how-to video to see it in action!

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What’s New – Metadata API

  • A Metadata API endpoint has been added to api.labstats.com

Metadata attributes are collected automatically for every computer including

  • Form factor, hostname, IPv4, and MAC addresses
  • Graphics card description, manufacturer and model
  • Hard drive capacity and availability, and physical memory
  • Manufacturer and model
  • Operating system, description, and version
  • Processor description, manufacturer and model

IT Asset Management Benefits

  • Streamlined asset management, security, maintenance, compliance reporting, and support
  • Optimized upgrade planning
  • Finding computers with compromised components and out-of-date OS versions
  • Identifying Windows 11 compatible processors
  • Quickly building metadata tag imports for usage reporting
LabStats In-Portal Screenshot
  • 20x more report data capacity
  • 2x to 20x faster report processing
  • These improvements have facilitated the following significant updates:
    • Allowable report run time has increased 10x from 3 minutes (a typical browser limitation) to 30 minutes.
    • With the expanded allowable run time, if a report needs more than 3 minutes to generate, successful report results will be emailed as an excel file.
    • Report date range restrictions have been eliminated
      • You can pull all of your historical data into one report if you desire.
      • There are still restrictions based on interval, as some reports would become illegible and others would show no visible difference.
LabStats In-Portal Screenshot
  • Accessing the portal is easier and faster.
  • A “Sign In” link is now present in the top ribbon of labstats.com and support.labstats.com (see graphic below), allowing cloud customers to log in to any instance, in any region, using a standard email + password sign in or single sign on (SSO).
  • This new sign in option doesn’t replace the existing regional login pages, it adds a convenient alternative entry point.
LabStats In-Portal Screenshot

Elevate Your Data Analytics

  • Elevate Your Data Analytics – Unlock the full potential of hardware and software usage data with LabStats Direct Data Access. Seamlessly integrate LabStats data with your preferred BI analytic tool to create comprehensive visualizations, combining years of data to uncover actionable insights.
  • Share Powerful Insights
    • Generate data-rich reports and dashboards by combining LabStats data with your other data sources and uncover what, when, why, how, and by-whom insights about your unique IT environment.
    • Share information precisely the way it’s needed, with automated reports and alerts that save time and provide answers to emergent questions.
  • Power BI Dashboard Templates – Kickstart your advanced analytics with our ready-to-use Power BI Software and Hardware Dashboard Templates. These dashboards are a great starting point to revealing the stories behind every device and application, supporting organization-wide goals.

    Software Template

    Optimize license expenditures by tracking application usage.

    Software Dashboard Template

    Hardware Template

    Make informed decisions on hardware location and allocation.

    Hardware Dashboard Template