Labstats Support
  • Terms and Limits for the LabStats API

    To improve the reliability and general accessibility of the LabStats API, we employ page limits, rate limits, and caching. Be aware of the following terms and limits as you call the API: Page Limits Many endpoints have the possibility of returning large amounts of data which, in some cases, would…

  • Automatically Assigning Stations to Groups

    Machines can automatically be assigned to groups on an individual basis either through the use of Hostname Definitions or in bulk using a Group Hierarchy Import. You can also use Active Directory to automatically create group structures and assign stations to those groups. To learn more about Active Directory sync,…

  • How to Locate Unused Software Licenses

    Key Benefit: Reduce software costs. Software usage can vary depending where on campus the computers are located. Identifying excess software licenses is only half of the problem. It’s important to know where those unused licenses are. Data Portability allows you to locate exactly which machines have unused software so you’re…

  • Why are historical endpoints returning more data than requested?

    Historical endpoints use pre-generated data to enable quick results. When a request is made, the entire page(s) that would contain that data are pulled, which means that additional information may be included in your results.  Example For example, imagine you have a 50 page Word document. Within this large document,…

  • Linux

    LabStats Client LabStats supports Windows and Mac connections. LabStats does not support Linux at this time. Check the Quickstart Deployment: and Initial Setup for further details. Reach out to us if you want to discuss more about Linux support. Remote Access Dashboard Connections to Linux computers are not possible. Connections…

  • How do I get the Remote Access Dashboard?

    What do I need to get this set up? Schools will need to have LabStats clients on the computers that they wish to provide access to. Usually, this is the computers in labs, libraries, classrooms, or any student-facing computers. If you wish to use the Dashboard to provide access to…

  • Remote Access Dashboard FAQs

    Over 150 colleges and universities have already adopted the LabStats Remote Desktop Access Dashboard to provide students with remote access to campus computers. Our goal is to ensure your students still have access to the resources they need, and you have the accurate, timely and reliable usage data to make…

  • Computer Lab Reservations

    LabStats does not offer reservations, bookings or appointments for computers. We have found that giving students the ability to reserve a computer creates the opportunity for computers to be reserved and then not used. Reserved computers that are not used interfere with usage reports. Instead, we recommend students find an…

  • Remote Access Dashboard Features

    Students around the world are logging into classes remotely from laptops and home computers, but do they have everything they need to complete their assignments? The LabStats Remote Access Dashboard is a central access interface that displays live computer availability allows students to connect to campus resources remotely Shareable link…

  • Demo of the Remote Access Dashboard

    The LabStats Remote Access Dashboard is a dashboard that students can use to access campus resources from the comfort and safety of their homes. The dashboard displays a list of available computers and provides an easy and secure way to remotely log into a computer without any special knowledge needed….